FAQs

Frequently Asked Questions (FAQs)

1. What is FreshZippy.store?

FreshZippy.store is your one-stop e-commerce destination for fresh, high-quality, and trend-worthy products. We focus on fast delivery, customer satisfaction, and a seamless shopping experience across all devices.

2. What kind of products do you sell?

We offer a wide variety of products including daily essentials, home and lifestyle items, wellness products, personal care, and more. We’re constantly expanding our categories to bring you what you need — fresh and fast.

3. How long does shipping take?

Delivery times depend on your location, but we aim to dispatch most orders within 24–48 hours. You’ll receive tracking information as soon as your order is shipped, so you can follow it every step of the way.

4. Do you offer international shipping?

At the moment, we primarily deliver within [Your Country]. However, international shipping may be available for select products soon — stay tuned!

5. How can I track my order?

Once your order ships, we’ll send you a tracking link via email or SMS. You can also log in to your FreshZippy.store account and track your order directly from your dashboard.

6. What payment methods do you accept?

We accept major payment methods including credit/debit cards, UPI, net banking, and popular digital wallets. All payments are securely processed using encrypted technology.

7. Is it safe to shop on FreshZippy.store?

Absolutely. We use secure payment gateways and SSL encryption to keep your personal and payment data safe. Your privacy and security are top priorities for us.

8. What’s your return and refund policy?

We want you to love your purchase. If something isn’t right, you can request a return or exchange within [X] days of receiving your order. Please visit our Return Policy page for full details.

9. Can I cancel my order?

Yes! If your order hasn’t been shipped yet, you can cancel it from your account dashboard or by contacting our customer support. Once shipped, orders can no longer be cancelled but may be eligible for return.

10. How can I contact customer support?

Our support team is here to help! You can reach us via: